Delivery & Returns
DELIVERY
Where we deliver to?
We deliver only to the UK, our mainland delivery. We also delivery to Northern Ireland from £25.
We can also deliver to Isle of Wight, Isle of Man & the Isle of Skye, but delivery can take up to a week. This is also the case in some areas of Scotland. Delivery to Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye is surcharged at £15 Inc Vat.
Who will deliver my goods and when will they arrive?
We use DHL, Hermes, DPD,TNT or Royal Mail and the couriers work Monday to Friday between 8am and 4pm. We ship most goods as Next day delivery which are normally delivered between 9am-6pm.
What if I’m not at home to accept the delivery?
The courier will attempt 2 deliveries on consecutive working days. We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for up to 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded.
RETURNS POLICY
We want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items for the following circumstances.
Change of mind (unwanted goods)
If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.
Please note that returns due to change of mind are accepted back within 14 days of when you received the item.
In addition, remorse purchases have to be returned to in their original packaging with all original media, memory cards, and parts that came within the original package. It is also important that the product, additional content and packaging are received in 'New' condition by qxlstore.com. Alternatively, a restocking charge will be applied.
Proof of dispatch must be retained until the Company acknowledges safe receipt of the returned products.
Our right to reduce your refund
Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result, we cannot re-sell the product at full price. Our standard restocking fee is charged at 20% of the value of the product.
If you have returned your product, but before doing so you claimed any software that is included with your product, we may also reduce your refund to reflect the benefit you have received from claiming the software.
Goods damaged in transit
It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.
If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at [email protected] . We will not accept any liability for damaged goods if reported after 2 days of delivery.
Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.
Proof of dispatch must be retained until the Company acknowledges safe receipt of the returned products.
Faulty products - Dead On Arrival products (DOA - Up to 14 Days)
If you feel your item is faulty on arrival, we would advise contacting us for technical support we can help you to trouble shoot and fix any technical issues before organising a return.
Goods returned with no fault found are subject to a restocking/ handling charge up to 20%, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.
Refunds on faulty items will not be issued until they have been tested & confirmed faulty. We also reserve the right to charge £19.99 (inc.vat) for the test and administration fee.
Faulty products beyond 14 Days (During Warranty Period)
If your item develops a fault after 14 days period, please contact the manufacturer to have it fixed under Warranty you are entitled to a warranty repair.
In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly.
Should you require assistance, you can email us at [email protected] and we can help you through the process.